Penny Jones Mortgages: 9 Woodmans Orchard, Talaton, Exeter, Devon EX5 2SE
Phone: 01404 758060 | Tel: 07967 718411 | Email: penny@pennyjonesmortgages.co.uk
About | Services | Contact | Privacy Policy
© 2024 - Website by AR Web Design
Click here to read our full Data Privacy Notice which will only apply during the advisory process. For the data we collect while using this website please read below.
The type of personal information we collect
We currently collect and process the following information:
Your name and email when you complete our contact form as well as any other personal details you complete on the privacy form.
To the extent that you access the website, we will also collect data, such as information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content. We will collect such data automatically via cookies, in line with the cookie settings on your browser.
This data is automatically and anonymously collected by Google Analytics installed on this website.
How we get the personal information and why we have it
The only personal information we process is provided to us directly by you when you complete our contact form.
We only use the information that you have given us in order to contact you as you have requested.
We do not share your Data with any group companies, affiliates, employees, agents and/or professional advisors, third party data processing providers, third party payment providers or relevant authorities, in accordance with this privacy policy.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent.
You are able to remove your consent at any time. You can do this by contacting us using any of our contact details below.
How we store your personal information
We will use technical and organisational measures to safeguard and store your data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us using any of our contact details below.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at using any of our contact details above if you wish to make a request.
If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.
Cookies
This Website may place and access certain cookies on your computer. We use cookies to improve your experience of using the website and to improve our services. We have taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this website are used in accordance with current UK and EU Cookie Law.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Our contact details
Name: Penny Jones
Address: 9 Woodmans Orchard, Talaton, Exeter, Devon, EX5 2SE
Phone Number: 01404 758060
E-mail: penny@pennyjonesmortgages.co.uk
Reviewed January 2024
Services
Link to: Mortgage Advice
Mortgages
Whether you are buying your first home, an experienced home mover, looking to re-mortgage or buying for investment, we can help.
Link to: Home Insurance
Insurance
We’ll help you find suitable buildings insurance to protect your home and contents insurance to protect your possessions.
Link to: Protection
Protection
We’ll help get you the right protection in place based on your needs so you can avoid any additional worries about your finances.
Testimonials
Carnage Pool TricksI experienced first class service and support from Penny Jones Mortgages. If you are looking for the best in business, you’ve found it. Penny and her team helped above and beyond what I expected with my property purchase. My property was an unusual one with some unique hurdles that Penny and her team tackled and overcame with ease. They helped me get the best deal and kept the costs down to a minimum when they really could have charged more. I’m very grateful for all the help they gave me in securing my home. Full recommendation from me! Thank you Penny Jones Mortgages.Andras RothThank you very much Penny and Stuart. We've had a very difficult case and felt hopeless. You were very helpful, knowledgeable and thorough throughout our case. We got the mortgage we only dreamt of.Wishing you the very best. Eva & AndrasLisa OldfieldWe have used Penny Jones Mortgages three times now, first when we were first time buyers, then when we remortgaged and have just used them again for our house move. Both Penny and Stuart are fantastic! They are really helpful, no question is too silly and they explain things really clearly. The whole process has gone smoothly, and she even managed to get us a better deal on our initial mortgage offer - Result! We wouldn’t use anyone else and thoroughly recommend their services.Callum RoweMe and my Partner are so grateful to penny for all the work she has done for us. As first time buyers I couldn’t recommend anyone better. So helpful and so friendly. Just a pleasure to deal with.sam isaacsonWell what I can I say without penny and stu I’d totally been lost with all the drama me and my partner have gone through with our situation from moving house to buyer pulling out and staying put and remortgaging , Penny kept her cool and professional head on and did everything possible she could to sort it and make life so much easier, once again she’s saved the day been using her for nearly 10years and would never look to go anywhere else 100000% recommend these guysdanny boonVery professional Mortgage Brokers. They not only find you the best mortgage deal but will go above and beyond to guide you through the process and even chase the Coveyancer/ Panel solicitors to make sure all the legal side is dealt with to get you switched ASAP. Big thumbs up and would recommend to everyone. Well done Guys :) DanEmily Ryder-PollardI came to Penny after previously having poor experience with my re-mortgage support. My situation was complicated compared to a normal mortgage process and had caused me lots of stress for the past 4 years so I was at the end of my tether. Then I had a Zoom meeting with Penny & it was like a weight had been lifted off my shoulders. Penny had a genuine interest in getting to know me and my situation and provided reassurance that she would continue to support me throughout this difficult process.. in which she did & more!! I would like to give a massive thank you to both Penny & Stuart for all their hard work and support. They have both been amazing and so pro active, ensuring that I was updated and kept in the loop at all times, as well as chasing up information and updates on my behalf. Their genuine interest in supporting people in the best way possible is admirable. Thank you again from both me & my family, I don’t know what I would have done without them both chasing things and doing all the hard work. My mortgage is now complete due to their help and Penny and Stuart created a streamline process throughout, which decreased stress for me. I would 100% recommend PJM to anybody seeking support in this area. Thank you both!Mari ThynneMy daughter, who is a Solicitor, recommended I use Penny Jones Mortgages as she assured me that the company was known to be excellent. I found this recommendation to be completely correct. Penny is knowledgeable, efficient and friendly. Additionally, I found the fees fair for the amount of work undertaken to get me a mortgage. I have no hesitation in recommending this company to anyone seeking a mortgage.Stacey CallunNavigating the crazy mortgage market would’ve been 100x harder without Penny! She has given us so much time, advising what we could borrow and how we could decide if this was right for us. Once we found our next home she did everything possible to apply for our mortgage knowing the rates were likely to increase the next day. She was right! Thank you Penny, you saved us £££ each month!Matthew BotfieldBeen with penny for several years, as a self employed contractor getting a mortgage was a huge struggle, penny went above and beyond to get us the mortgage we required for our dream house. The service she provides is 5 Star and is worth every penny. We can’t recommend her enough.
recommends
Lisa OldfieldWe have used Penny Jones Mortgages three times now, first when we were first time buyers, then when we remortgaged and have just used them again for our house move. Both Penny and Stuart are fantastic! They are really helpful, no question is too silly and they explain things really clearly. The whole process has gone smoothly, and she even managed to get us a better deal on our initial mortgage offer - Result! We wouldn’t use anyone else and thoroughly recommend their services.recommendsSamuel IsaacsonWell what I can I say without penny and stu I’d totally been lost with all the drama me and my partner have gone through with our situation from moving house to buyer pulling out and staying put and remortgaging , Penny kept her cool and professional head on and did everything possible she could to sort it and make life so much easier, once again she’s saved the day been using her for nearly 10years and would never look to go anywhere else 100000% recommend these guysrecommendsEmily Ryder-PollardI came to Penny after previously having poor experience with my re-mortgage support. My situation was complicated compared to a normal mortgage process and had caused me lots of stress for the past 4 years so I was at the end of my tether. Then I had a Zoom meeting with Penny & it was like a weight had been lifted off my shoulders. Penny had a genuine interest in getting to know me and my situation and provided reassurance that she would continue to support me throughout this difficult process.. in which she did & more!! I would like to give a massive thank you to both Penny & Stuart for all their hard work and support. They have both been amazing and so pro active, ensuring that I was updated and kept in the loop at all times, as well as chasing up information and updates on my behalf. Their genuine interest in supporting people in the best way possible is admirable. Thank you again from both me & my family, I don’t know what I would have done without them both chasing things and doing all the hard work. My mortgage is now complete due to their help and Penny and Stuart created a streamline process throughout, which decreased stress for me. I would 100% recommend PJM to anybody seeking support in this area. Thank you both!recommendsRachel KellyI cannot recommend Penny enough, from first enquiries and throughout she has been so helpful, professional and friendly. She has gone above and beyond with the services she has offered us and she has made a very long moving journey painless. I wouldn't use anyone else!!recommendsNaomi LowrieWhile our remortgage was not a joy to undertake, dealing with Penny most definitely was. She is fantastic at explaining things in a way that you can fully understand and really has guided us through a difficult process. I would recommend Penny Jones Mortgages to anybody who is looking for help or feeling completely overwhelmed, you’d have a hard time finding somebody as empathetic as Penny :)recommendsNancy BoothPenny was amazing arranging our mortgage for us we couldn’t have done it without her. Face to face consultation, clear and easy to follow advice and she really went the extra mile , keeping in contact through out the processrecommendsAndy WarrenFantastic personalised service, goes above and beyond to chase applications and ensure everyone is kept updated along the way. Took the stress out of the mortgage process. Would highly recommendrecommendsAma WheelerI always go to Penny for my mortgage as she has been fantastic every time and always found me exactly what I need. Highly recommended 🌟🌟🌟recommendsClaire PrinslooPenny has been amazingly helpful, she worked many hours on our complicated case, and got use a great deal. I can’t recommend her enough, I only wish we had gone to her sooner. Very professional, costumers interest at heart, super hard working, and made things clear to understand with it being our first mortgage. A huge thank you.recommendsShelby DaineanuPenny has been amazing in our journey as first time buyers. She explains every crystal clear and really give her time in helping. Penny was incredibly positive throughout and recommended people who she trusted which in turn worked in our favour. Thank you for the card penny you was our first new home card, was very sweet to receive. Thank you for everything.